Privacy Policy Statement

🔒 Jako Beauty Pro Privacy Policy and Personal Data Protection Statement

As a leading professional beauty wholesale platform in Hong Kong, Jako Beauty Pro highly values and strictly adheres to the Hong Kong Personal Data (Privacy) Ordinance. This policy details how we collect, use, protect, and process your personal data, specifically designed to meet the needs of beauty industry professionals.

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Chapter One: Our Commitment and Principles

1.1 Commitment to Legal Compliance

· Full compliance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486)
· Regular review of policies to meet the latest legal requirements
· Employee training to ensure all staff understand and implement privacy protection

1.2 Data Protection Principles

We adhere to six data protection principles:

1. Lawful and fair collection - Collect personal data in a lawful and fair manner
2. Explicit purpose - Clearly state the purpose of use when collecting
3. Use limitation - Only use for the purpose stated at the time of collection
4. Accuracy assurance - Ensure personal data is accurate
5. Retention period - Do not retain personal data longer than necessary
6. Security safeguards - Take appropriate security measures to protect data

1.3 Special Considerations for Professional Clients

For professional clients such as beauty salons, SPAs, and clinics:

· Distinguish between personal data and commercial data processing
· Provide tiered data access permissions
· Specially protect sensitive data related to medical aesthetics

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Chapter Two: Scope of Personal Data Collection

2.1 Categories of Data Collected

We may collect the following categories of personal data:

Basic identification data:

· Name, title, company name
· Contact number, email address
· Shipping and billing address

Professional identity data:

· Professional qualifications in the beauty industry
· Company business registration information
· Business type and scale

Transaction-related data:

· Order history and preferences
· Payment information (does not store full credit card details)
· Customer service communication records

Technical data:

· IP address, browser type
· Website usage behavior data
· Cookie and similar technology information

2.2 When Data is Collected

· When registering as a professional member
· When placing an order for products
· When contacting customer service
· When participating in market surveys or promotional activities
· When browsing the website (via cookie technology)

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Chapter Three: Purposes of Personal Data Use

3.1 Main Uses

In accordance with the Hong Kong Personal Data (Privacy) Ordinance, the personal data we collect will be used for:

Order processing and service provision:

· Processing orders, payments, and delivery arrangements
· Providing product information and professional advice
· Handling returns, exchanges, and customer inquiries

Account management:

· Creating and managing your professional member account
· Verifying beauty industry professional qualifications
· Providing wholesale pricing and offers

Legal compliance:

· Complying with Hong Kong laws and regulatory requirements
· Handling disputes and legal proceedings
· Preventing fraud and illegal activities

3.2 Marketing Purposes

With your consent, your data may be used for:

· Sending product updates and promotional information
· Inviting participation in professional beauty events
· Conducting market research and surveys
· Personalised product recommendations

You have the right to refuse to receive promotional information at any time

3.3 Use of Anonymised Data

We may use aggregated and anonymised data for:

· Market trend analysis
· Product demand forecasting
· Service improvement research
· Industry statistical reports

In this case, personal identification data will not be disclosed

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Chapter Four: Data Disclosure and Sharing

4.1 Principles of Disclosure

We will only disclose your personal data in the following circumstances:

Legal requirements:

· As required by court order or legal process
· To cooperate with government agency investigations
· To comply with Hong Kong legal provisions

With your consent:

· After obtaining your explicit consent
· Consent limited to specific purposes
· You can withdraw consent at any time

Necessary service providers:

· Logistics companies (SF Express, Hongkong Post)
· Payment processors (PayPal, banks)
· Technical service providers
· All service providers are bound by confidentiality agreements

4.2 Cross-border Data Transfer

If data needs to be transferred outside of Hong Kong:

· Your explicit consent will be obtained beforehand
· Ensure the recipient provides adequate protection
· Comply with relevant provisions of the Hong Kong Privacy Ordinance

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Chapter Five: Data Security and Protection

5.1 Security Measures

We implement multiple security measures to protect your data:

Technical protection:

· SSL encryption for all data transmission
· Firewalls and intrusion detection systems
· Regular security vulnerability scans
· Data backup and disaster recovery plan

Organisational measures:

· Restricting employee data access permissions
· Signing confidentiality agreements
· Regular privacy protection training
· Strict data processing procedures

Physical protection:

· Secure data storage facilities
· Access control and monitoring systems
· Document destruction procedures

5.2 Data Retention Period

· Retention period determined according to legal requirements and business needs
· Active client data: Retained for 7 years after the last transaction
· Inactive accounts: Regularly reviewed and securely deleted
· You can request early data deletion (subject to legal restrictions)

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Chapter Six: Your Rights and Choices

6.1 Right of Access to Data

You have the right to:

· Enquire whether we hold your personal data
· Obtain a copy of your personal data held by us
· Request correction of inaccurate personal data

6.2 Exercise of Rights Procedure

To make a request:

· Email to: jakobeautypro@gmail.com
· Subject line: "Personal Data Access Request"
· Provide sufficient identity verification information

Processing timeframe:

· Generally respond within 40 days
· A reasonable administrative fee may be charged
· Exceptions permitted by law may apply

6.3 Right to Choose Marketing Information

To refuse to receive promotional information:

1. Email promotions: Click the unsubscribe link in the email
2. All promotions: Email to jakobeautypro@gmail.com
3. Selective reception: Specify to receive only specific categories of information

Safeguarding choices:

· Refusing promotions does not affect normal service
· Choices can be changed at any time
· Effective immediately upon confirmation of your choice

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Chapter Seven: Cookies and Tracking Technologies

7.1 Explanation of Cookie Use

We use cookie technology to:

· Remember your login status
· Save shopping cart contents
· Analyze website usage
· Provide a personalized experience

7.2 Cookie Control Options

You can adjust your browser settings to:

· Accept all cookies
· Reject all cookies
· Accept specific types of cookies
· Delete saved cookies

Please note: Refusing cookies may affect website functionality

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Chapter Eight: Policy Updates and Notifications

8.1 Policy Updates

· We reserve the right to update this policy
· Significant changes will be notified via email
· The latest update date will be displayed on the website

8.2 Version History

· Current version effective date: January 1, 2024
· Update history can be viewed on the website
· Archived older versions of the policy for reference

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Chapter Nine: Contact and Inquiries

9.1 Contact for Privacy Officer

Responsible person: Jako Beauty Pro Privacy Officer

· Email: privacy@jakobeautypro.com
· Mail: Hong Kong [Fill in address] (Attention: "Privacy Officer")
· Hotline: +852 9265 5598 (redirect to Privacy Department)

9.2 General Inquiries

· Customer Service Email: jakobeautypro@gmail.com
· WhatsApp: +852 9265 5598
· WeChat: sprxhk

9.3 Complaint Handling

If you have concerns about our privacy handling:

1. First contact our Privacy Officer
2. If dissatisfied with the handling, you can complain to the Hong Kong Privacy Commissioner for Personal Data (PCPD)
3. PCPD contact information: https://www.pcpd.org.hk

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📋 Special Reminders for Professional Clients

Considerations for the Beauty Industry

· Dual identity protection: Your personal identity and professional identity are processed separately
· Special protection for sensitive data: Medical aesthetics-related data is additionally encrypted
· Bulk purchase data: Company order data access is restricted

Best Practices for Data Processing

1. Regular updates: Ensure contact information is accurate
2. Security awareness: Properly safeguard login credentials
3. Selective consent: Carefully read and choose marketing preferences
4. Record keeping: Retain important communication records

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⚖️ Legal Disclaimer

· This policy is governed by Hong Kong law
· The Chinese version is the primary version; the English version is for reference only
· In case of discrepancy between the Chinese and English versions, the Chinese version shall prevail
· Policy terms are severable; invalidity of part does not affect the validity of the rest

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✅ Your Consent and Confirmation

By using our services, you indicate that you have:

· Read, understood, and agreed to this Privacy Policy
· Consented to our processing of your personal data according to this policy
· Understood your rights and how to exercise them

Important Note:

· If you do not agree to this policy, please do not use our services
· If you are a minor, please use under the guidance of a guardian
· Users from professional organizations should ensure authorized personnel understand this policy

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🔗 Related Policy Links

To fully protect your rights, please also read:

· Terms and Conditions - Shopping agreement and liability terms
· Return and Exchange Policy - Detailed provisions for product returns and exchanges
· Cookie Policy - Explanation of tracking technology use
· Website Terms of Use - Rules for website use