Online Shopping Terms and Conditions | Jako Beauty Pro Hong Kong Beauty Wholesale - Order Agreement and Disclaimer

📜 Jako Beauty Pro Online Shopping Terms and Conditions

Welcome to Jako Beauty Pro, your professional beauty wholesale platform. The following terms and conditions apply to all transactions conducted through this website. As a professional in the Hong Kong beauty industry, please read and understand the following terms carefully before placing an order.

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Article 1: Pricing Policy

1.1 Principles of Price Determination

· All product prices are subject to those displayed on the day of purchase.
· Prices may change due to market fluctuations, exchange rate variations, or supplier adjustments.
· Prices for confirmed orders are not affected by subsequent price changes.

1.2 Price Composition Description

The listed product price includes:

· Basic product cost
· Local Hong Kong taxes (if applicable)
· Excludes: shipping fees, special packaging fees, insurance fees, and other additional charges.

1.3 Application of Discounted Prices

· Member-exclusive prices are only available to logged-in professional member accounts.
· Volume discounts are calculated based on the total amount of a single order.
· Coupons must be entered at checkout and meet the usage conditions.

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Article 2: Accuracy of Product Information

2.1 Commitment to Information Maintenance

Jako Beauty Pro strives to ensure:

· Accuracy of product information on the webpage.
· Correctness of product volume, specifications, and ingredient information.
· Consistency between product images and actual product color and packaging.

2.2 Right to Change Information

The company reserves the right to:

· Update product information without prior notice.
· Correct errors or omissions on the website.
· Adjust product categorization and description methods.

2.3 Importance of Professional Advice

· Website information is for reference only.
· For medical beauty products, please consult a professional before use.
· If in doubt, please contact customer service to confirm product details.

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Article 3: Inventory and Supply Management

3.1 General Inventory Status

· Products marked "in stock" on the website are usually available for immediate shipment.
· Inventory status is updated in real-time, but may change due to simultaneous orders.
· Pre-ordered products have clearly indicated arrival times.

3.2 Out-of-Stock Processing Procedure

In case of out-of-stock situations due to:

· International shipping delays
· Supplier supply issues
· Force majeure
· System inventory errors

The processing solutions are as follows:

1. Prompt notification: Notify affected customers within 24 hours.
2. Alternative solutions: Offer three options:
   · Option A: Wait for the original product to arrive (estimated time provided).
   · Option B: Replace with an alternative product of similar price and efficacy.
   · Option C: Cancel the product and issue a refund.
3. Priority processing: Paid orders are given processing priority.

3.3 Principles for Substitute Products

The company reserves the right to provide substitute products in the following cases:

· Original product is out of stock for a long time.
· Supplier discontinues production.
· Product specifications are updated.
Substitute standards:

· Similar price (within ±10% range)
· Similar efficacy and skin type suitability
· Comparable brand reputation
· Customers have the right to refuse substitution.

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Article 4: Order Processing and Confirmation

4.1 Conditions for Order Establishment

An order is officially established when:

1. The customer completes the payment process.
2. The system sends an order confirmation email.
3. Payment is confirmed as received.

4.2 Order Modification and Cancellation

· Before payment: Orders can be modified or canceled at any time.
· Within 1 hour after payment: Attempt to contact customer service for cancellation.
· More than 1 hour after payment: The order has entered the processing stage and cannot be canceled.

4.3 Order Error Handling

If order information is found to be incorrect:

· Immediately contact customer service via WhatsApp or email.
· Provide the order number and correct information.
· One free modification is allowed before the goods are dispatched.

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Article 5: Dispute Resolution Mechanism

5.1 Principles of Dispute Resolution

All shopping-related disputes will be handled according to:

1. Priority of amicable negotiation: Resolved through customer service channels.
2. Evidence-based: Based on order records and communication records.
3. Hong Kong legal framework: Follow relevant laws of the Hong Kong Special Administrative Region.

5.2 Company's Reserved Rights

Jako Beauty Pro reserves the following rights:

· Final interpretation right for dispute matters.
· Determination of the method for refunds, exchanges, or compensation.
· Suspension or termination of accounts of violating customers.
· Refusal to process abnormal or suspicious orders.

5.3 Time Limit for Dispute Resolution

· General disputes: Response within 7 working days.
· Complex disputes: Solution proposed within 14 working days.
· Situations requiring third-party intervention: Follow-up within 30 working days.

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Article 6: Special Terms for Professional Customers

6.1 Wholesale Customer Qualification

· Requires valid business registration certificate.
· Or relevant professional qualification certificate in the beauty industry.
· A minimum order value may apply to the first wholesale order.

6.2 Company Purchase Agreement

· Written purchase agreements can be signed.
· Monthly payment terms require separate application and approval.
· Custom products require a special contract.

6.3 Professional Responsibility Clause

As a professional in the beauty industry, you agree to:

· Properly store and use products.
· Follow product usage instructions and safety guidelines.
· Provide professional usage guidance to end-customers.

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Article 7: Disclaimer

7.1 Force Majeure

The company is not liable for delays or losses caused by:

· Natural disasters, adverse weather.
· Strikes, riots, social unrest.
· Changes in government policy, customs inspection.
· Wars, terrorist attacks, and other unforeseen events.

7.2 Technical Issues Disclaimer

· Temporary website maintenance or malfunction.
· Information errors due to network transmission issues.
· Technical issues with third-party payment platforms.

7.3 Product Use Disclaimer

· Product effects vary from person to person.
· Allergy testing is the user's responsibility.
· Professional products must be operated by qualified personnel.

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Article 8: Terms Modification and Notification

8.1 Right to Update Terms

· The company reserves the right to modify the terms at any time.
· Modified terms are effective immediately.
· Significant modifications will be notified to registered users via email.

8.2 Continued Validity

· Terms modification does not affect established orders.
· Continued use of the service by the customer is considered acceptance of the new terms.
· If new terms are not accepted, services should be discontinued.

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Article 9: Contact and Support

9.1 Terms Inquiry

For any questions regarding the terms:

· WhatsApp: +852 9265 5598
· Email: jakobeautypro@gmail.com
· WeChat: sprxhk (add and specify "Terms Inquiry")

9.2 Dispute Contact

Formal disputes should be communicated via:

· Email with detailed circumstances.
· Include order number and relevant evidence.
· Subject line should state "Dispute Resolution".

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📝 Important Reminder

Agreement and Confirmation

By placing an order, you confirm that:

1. You have read and understood all terms.
2. You agree to be bound by the terms.
3. You have the legal capacity to enter into a contract.
4. The information you provide is true and accurate.

Professional Advice

· We recommend saving a copy of these terms.
· Regularly check for term updates.
· For large purchases, a written confirmation can be requested.

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🔗 Related Policy Links

To protect your rights, please also read:

· Privacy Policy - Data protection and usage terms
· Return and Exchange Policy - Product return and exchange regulations
· Shipping Policy - Delivery methods and times
· Payment Terms - Payment methods and security

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⚖️ Governing Law

· These terms are governed by the laws of the Hong Kong Special Administrative Region.
· Any disputes shall be submitted to the courts of Hong Kong.
· In case of discrepancies between Chinese and English versions, the Chinese version shall prevail.

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📞 Terms Consultation Service

For professional beauty industry customers requiring terms explanation or special arrangements:

Immediate Consultation:

· WhatsApp: +852 9265 5598
· Service hours: Monday to Friday 9:00-18:00

Written Inquiry:

· Email: jakobeautypro@gmail.com
· Subject: Terms and Conditions Inquiry - [Company Name/Personal Name]

Appointment-based Consultation:

· Large wholesale customers can schedule a personal explanation.
· Corporate purchasers can arrange contract review services.

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✅ Final Confirmation

Before making any purchase, please ensure that you:

· ✅ Have read and understood all terms
· ✅ Agree to be bound by the terms
· ✅ Possess relevant professional qualifications (if required)
· ✅ Understand product usage limitations

Commencing a purchase indicates acceptance of all terms and conditions.