Many customers ask about SF Express Freight Collect (SF Store) – what is it? SF Express FAQs!
How do I get free shipping? What addresses are eligible for free shipping and how do I find them?
Our store offers free shipping in Hong Kong for orders over $500.
Free shipping addresses include SF Express stations / smart lockers / SF convenience stores / commercial addresses.
You can find a nearby location for pickup.
You just need to enter the SF Express station code/address in the order address field.
If you realize the address is incorrect after completing the order,
you can directly contact customer service to handle it!
I've found the website links for you, just click them for a clear overview😘
SF Express Station Address:
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
SF Service Center Address:
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_service_center_address/
SF Smart Locker Address:
http://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/
SF Convenience Store Address:
http://www.sf-express.com/HK/ZF/dynamic_function/S.F.Network/S.F.-Service-Points/
Actually, you choose the most convenient SF Express station for yourself. After we ship the item,
there will be an order number, which allows you to track your order.
Go to the SF Express website, enter the order number, and you'll know where your parcel is.
This way, you won't have to worry about where your parcel went
If the parcel arrives at the SF Express station, SF Express will send you a message to notify you to pick it up!
Which addresses incur surcharges? How much are the surcharges?
Answer:
For residential addresses/non-commercial addresses, SF Express will charge a surcharge.
The surcharge is generally $20. If your order is already over $500,
our store will cover the basic shipping fee, and the surcharge will be collected from you upon delivery.
Please note that for remote areas such as Yuen Long, Tuen Mun, Tung Chung, Tai Po, Sai Kung, etc.,
the surcharge will be $30. If you want to change the address on your order,
you can contact customer service to help you change the recipient address!
Surcharges can be tied to shipping fees (prepaid or freight collect).
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