After confirming your order, you will have delivery options to choose from, and we will arrange shipping according to your selection. There are generally 2 shipping methods (for Hong Kong):
1. Hong Kong buyers who spend $100 or more can enjoy free shipping (surface mail).
- Hong Kong Post Surface Mail (This option is available for items under 250g).
Surface Mail - All shipping fees are calculated based on the Hong Kong Post website. Surface mail generally takes 2-10 days for delivery. If no one is home to receive the package, a notification card will be placed in the recipient's mailbox, informing them to pick up the package at the post office. Customers assume their own risk; our store is not responsible for lost surface mail.
- SF Express or Smart Locker self-pickup (with Tracking no. for mail tracking)
2. SF Express:
Spend HKD $300 or more and only pay an additional HKD $10 shipping fee (SF pickup point special offer)
· Pickup network: Multiple SF Stores and Service Centers across Hong Kong
SF Free Shipping Offer (Enjoy free shipping with purchases of HKD $600 or more)
· Service options:
· SF Home Delivery (suitable for beauty salons, SPAs, clinics to receive goods directly)
· SF Smart Locker self-pickup (flexible timing, available 24 hours)
· Tracking service: Provides Tracking Number for real-time tracking
· Pickup process:
1. Receive a notification from the SF app to pick up your package once it arrives (please download and enable notifications in advance).
2. Pick up the package at the designated location within 3 days. The recipient will verify their information at the SF Store or Service Center before picking up.
· SF Store inquiry: SF Hong Kong Service Point Map
-SF Store and Service Center Self-pickup Service
After the shipment arrives at the designated SF Store or Service Center, SF Express will send a notification via the SF app to the recipient for pickup (please download and enable notifications in advance). The recipient will verify their information at the SF Store or Service Center before picking up.
Important note: Recipients must pick up the shipment at the designated location within 3 days from the date of the pickup notification.
Overdue shipments will be retrieved by SF Express.
Customers can call the customer service hotline (852) 2730 0273 to reschedule pickup.
SF Store addresses: http://origin.sf-express.com/hk/tc/contact_us/svcloc/SF_Store.html
Service Center addresses: http://origin.sf-express.com/hk/tc/contact_us/svcloc/svcloc.html
3. Oversea customer
Please fill in your address and contact information correctly. The website will select the appropriate postage and shipping method for your region based on your location.
Please fill in your address and contact information correctly. The website will select the appropriate postage and shipping method for your region based on your location.
**All in-stock items will normally be shipped within 48 hours. In special circumstances, buyers will be contacted directly.**
**If the order includes pre-order items, we will ship all items together once they have all arrived.**
Pre-ordered items take 7-14 business days. Customers will be contacted for shipping arrangements upon arrival.