THE It Tender Touch Cleanser 250ml

After confirming your order, you will have delivery options to choose from, and we will arrange shipping according to your selection. There are generally 2 shipping methods (for Hong Kong):

1. Hong Kong buyers who spend $100 or more can enjoy free shipping (surface mail).

- Hong Kong Post Surface Mail (This option is available for items under 250g).

Surface Mail - All shipping fees are calculated based on the Hong Kong Post website. Surface mail generally takes 2-10 days for delivery. If no one is home to receive the package, a notification card will be placed in the recipient's mailbox, informing them to pick up the package at the post office. Customers assume their own risk; our store is not responsible for lost surface mail.

- SF Express or Smart Locker self-pickup (with Tracking no. for mail tracking)

2. SF Express:

Spend HKD $300 or more and only pay an additional HKD $10 shipping fee (SF pickup point special offer)
· Pickup network: Multiple SF Stores and Service Centers across Hong Kong

SF Free Shipping Offer (Enjoy free shipping with purchases of HKD $600 or more)

· Service options:
· SF Home Delivery (suitable for beauty salons, SPAs, clinics to receive goods directly)
· SF Smart Locker self-pickup (flexible timing, available 24 hours)
· Tracking service: Provides Tracking Number for real-time tracking

· Pickup process:
1. Receive a notification from the SF app to pick up your package once it arrives (please download and enable notifications in advance).
2. Pick up the package at the designated location within 3 days. The recipient will verify their information at the SF Store or Service Center before picking up.
· SF Store inquiry: SF Hong Kong Service Point Map

-SF Store and Service Center Self-pickup Service

After the shipment arrives at the designated SF Store or Service Center, SF Express will send a notification via the SF app to the recipient for pickup (please download and enable notifications in advance). The recipient will verify their information at the SF Store or Service Center before picking up.

Important note: Recipients must pick up the shipment at the designated location within 3 days from the date of the pickup notification.

Overdue shipments will be retrieved by SF Express.

Customers can call the customer service hotline (852) 2730 0273 to reschedule pickup.

SF Store addresses: http://origin.sf-express.com/hk/tc/contact_us/svcloc/SF_Store.html
Service Center addresses: http://origin.sf-express.com/hk/tc/contact_us/svcloc/svcloc.html

3. Oversea customer

Please fill in your address and contact information correctly. The website will select the appropriate postage and shipping method for your region based on your location.

Please fill in your address and contact information correctly. The website will select the appropriate postage and shipping method for your region based on your location.

**All in-stock items will normally be shipped within 48 hours. In special circumstances, buyers will be contacted directly.**

**If the order includes pre-order items, we will ship all items together once they have all arrived.**

Pre-ordered items take 7-14 business days. Customers will be contacted for shipping arrangements upon arrival.

Both members and non-members can shop in our store, but non-members will not be able to enjoy the benefits and discount coupons we offer.

1. Registered users can log in so that the website can identify their user level.

2. Select your desired product. If options are available (e.g., color or model), please make sure to select them clearly before choosing the quantity.

3. Click the plus or minus sign next to the quantity to complete your quantity selection.

4. Click "Add to Cart."

5. You can continue to select other items until all your selections are complete.

6. You can click on the shopping cart at any time to check the items you have selected. At this point, you can still modify your order.

7. Please note: If you have a coupon, click "Use Coupon" at this stage and enter the coupon code.

8. Select "Proceed to Checkout."

9. After entering your account and shipping details, click "Continue."

10. Choose your shipping method.

11. Choose your payment method. We accept PAYPAL/Bank Transfer/Alipay. Alipay payments must be settled in RMB. You can select RMB in the top-left corner of the page.

If you are opting for in-person pickup, please select "Cash on Delivery" and check "I have read and agree to the terms and conditions."

12. The final step is to click "Confirm Order" to complete the transaction.

Upon successful ordering, your registered email address will definitely receive an order confirmation email from our store. Thank you for your purchase; we will arrange delivery for you as soon as possible.